1. Subscription cancellation
You may cancel your RowDesk Pro subscription at any time through the billing or subscription-management options available in your account.
When you cancel:
- your subscription will not renew at the end of the current billing period;
- you will generally retain access to paid features until the end of the period you have already paid for; and
- your account may return to the Free plan after the paid period ends.
Canceling a subscription does not automatically generate a refund for the current billing period.
2. Monthly subscriptions
Monthly subscriptions renew automatically each month unless canceled before the next renewal date.
If you cancel a monthly subscription, you may continue using RowDesk Pro until the end of the current paid monthly period.
We generally do not provide prorated refunds for unused days remaining in a billing period.
3. Annual subscriptions
Annual subscriptions renew automatically each year unless canceled before the next renewal date.
If you cancel an annual subscription, you may continue using RowDesk Pro until the end of the current paid annual period.
We generally do not provide prorated refunds for unused months remaining in an annual subscription.
4. First-purchase refund requests
If you purchase RowDesk Pro for the first time and decide that the Service is not suitable for you, you may contact us within 14 days of the initial purchase to request a refund.
Send your request to:
contact@getrowdesk.com
Please include the email address associated with your RowDesk account and sufficient transaction information for us to locate the purchase.
We may review account and subscription information necessary to verify the request.
Where approved, the refund will generally be returned to the original payment method through Paddle.
5. Renewal payments
Subscription renewals are generally non-refundable once processed.
We encourage you to cancel before your renewal date if you do not wish to continue your subscription.
However, if you believe a renewal occurred because of a billing error or exceptional circumstance, contact us as soon as possible at contact@getrowdesk.com. We will review the request fairly.
Nothing in this policy limits refund or cancellation rights required by applicable law.
6. Duplicate or incorrect charges
If you believe you have been:
- charged more than once for the same subscription;
- charged an incorrect amount; or
- charged because of an identifiable billing error,
please contact us promptly.
Verified duplicate or incorrect charges will be corrected or refunded as appropriate.
7. Technical problems
If a significant technical problem prevents you from using paid RowDesk functionality, please contact us so we can attempt to resolve the issue.
If we are unable to resolve a material issue within a reasonable period and the paid Service is substantially unusable, we may provide a full or partial refund where appropriate.
Before requesting a refund for a technical problem, please provide enough information for us to investigate the issue.
Do not send confidential datasets or customer information unless specifically requested through an appropriate secure process.
8. Free plan and free tools
RowDesk provides certain functionality free of charge.
Because no payment is made for Free-plan features or free tools, there is no refund associated with their use.
9. Refund abuse
We reserve the right to decline discretionary refund requests where there is evidence of:
- repeated purchase-and-refund activity;
- fraudulent activity;
- abuse of the Service;
- attempts to bypass subscription controls; or
- violation of our Terms of Service.
This does not affect rights that cannot legally be excluded.
10. How refunds are processed
Payments and refunds may be processed through Paddle, our payment provider.
Approved refunds are normally returned to the original payment method.
The time required for a refund to appear may depend on Paddle, your payment provider, bank, card issuer, and payment method.
RowDesk does not control banking or card-network processing times.
11. Taxes and currency conversion
Where applicable, taxes may be handled by Paddle as part of the transaction.
Refund amounts may be affected by applicable tax treatment or payment-provider requirements.
Your bank or card provider may also apply currency-conversion rates or fees that are outside RowDesk's control.
12. Chargebacks
If you believe a payment is incorrect, please contact us before initiating a chargeback so we have an opportunity to investigate and resolve the issue.
Submitting a chargeback does not prevent us or our payment provider from providing transaction records or other relevant information to the applicable payment network as part of the dispute process.
13. Consumer rights
Nothing in this Refund & Cancellation Policy limits rights you may have under mandatory consumer-protection laws.
If applicable law gives you a refund, cancellation, withdrawal, or other right that is more favorable than this policy, the applicable legal requirement will take precedence.
14. Changes to this policy
We may update this Refund & Cancellation Policy from time to time to reflect changes to RowDesk, billing practices, payment providers, or legal requirements.
When changes are made, we will update the “Last updated” date above.
Changes will not retroactively remove refund rights that already applied to a completed transaction.
15. Contact
For cancellation, billing, or refund questions, contact:
RowDesk
Email: contact@getrowdesk.com
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